FAQ

Your questions may also be answered in the Terms & Conditions

Is your jewelry nickel free?
Can you resize something?
Do you do custom orders?
Can you make a custom piece from my own horse’s hair?
Can I get insurance with my order?
Can I get a discount?
Can you use a different shipping service than USPS?
Do you take returns or exchanges?
Do you take wholesale orders?
Is your website/checkout secure? Is my credit card info safe?

Is your jewelry nickel free?
Yes, everything on this website has been tested by me to be nickel free, using this nickel testing solution from Athena Allergy. However, several of the metals I use are nickel plated with some other metal. Personally, I have a mild nickel allergy myself and have not had a reaction from any of my jewelry available on this website. My mom has a slightly more moderate nickel allergy, wears earrings I’ve made nearly every day, and has never had a reaction either. If you have an extremely severe nickel allergy, I am open to making surgical steel or sterling silver (or other hypoallergenic material) versions of my pieces for you, as a custom order. I am also hoping to make an entire collection of sterling silver pieces in the future.

Can you resize something?
Absolutely, almost every item can be resized to almost any size at no additional cost. The exception is if you want a different design with extra beads or stones, which makes it a custom piece instead of just a resize. Occasionally I may need to order more chain or something, which will add to the processing time, but I can still make it happen! I really want every person of every size and shape to be happy and feel awesome with their jewelry.

Do you do custom orders?
Almost always yes! I love hearing peoples’ ideas for custom stuff. Feel free to contact me with ideas!

Can you make a custom piece from my own horse’s hair?
YES! I would love to and have made several pieces to date. You can contact me and we’ll get it all figured out. Generally custom pieces from horse hair that’s mailed to me are an additional $5 more than an equivalent horse hair piece in my shop. Here is more information & photos of horse hair pieces I’ve made in the past, including from horse hair that’s been sent to me.

Can I get insurance with my order?
Insurance is automatically included with domestic orders over $50. Otherwise, let me know and we’ll work it out. Insurance will likely be about $2 in other cases.

Can I get a discount?
You can get 20% off your order by signing up for my mailing list 🙂

Can you use a different shipping service than USPS?
Probably yes. Let me know what you’d like or if you have questions and we’ll work out the details.

Do you take returns or exchanges?
Yes, though there may be exceptions for custom orders. If you have any problems with your order, I absolutely want to make it right! Please contact me with any concerns.

Do you take wholesale orders?
Generally yes, though a minimum order of $150 is usually required. There can be exceptions, and please contact me for wholesale pricing or if you have any more questions.

Is your website/checkout secure? Is my credit card info safe?
Yes, checkout is secure with an up-to-date SSL certificate and your credit card information is safe and encrypted. You should be able to see the lock icon in your browser, indicating a secure connection. Further, I personally do not have access to your credit card information and can’t see it myself.